Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how luxivance (luxivance Czech Republic s.r.o.) collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

We operate a website dedicated to radiator and coolant flush services in Liberec, providing winter preparation services for vehicles. As a data controller, we determine the purposes and means of processing your personal information. Our legal entity is registered in the Czech Republic, and we comply with all relevant data protection requirements.

Information We Collect

We collect information in several ways:

• Contact Forms: When you submit inquiries about our services, we collect your name, email address, phone number, and message content.
• Website Usage Data: We automatically collect information about your browsing behavior, including IP address, browser type, pages visited, and time spent on our site.
• Cookies: We use cookies to enhance your experience, remember preferences, and analyze site performance.
• Service Requests: When you book an appointment, we collect vehicle information, service preferences, and scheduling details.

Legal Basis for Processing

We process your personal information based on the following legal grounds: your consent (when you voluntarily submit contact forms or subscribe to communications), our legitimate interest in improving our services and maintaining website security, compliance with legal obligations, and the performance of contracts when you book our services. For marketing communications, we rely on your explicit consent, which you may withdraw at any time.

How We Use Your Information

Your information is used to respond to inquiries, schedule service appointments, send service confirmations and reminders, improve our website and services, analyze usage patterns to enhance user experience, maintain website security and prevent fraud, and comply with legal and regulatory requirements. We do not use your data for automated decision-making or profiling that produces legal effects.

Data Retention

We retain your personal information for specific periods depending on the data type and purpose: contact form submissions are retained for up to 24 months after your last interaction with us; analytics and cookie data are maintained for up to 12 months; server logs are kept for up to 12 months for security purposes; service appointment records are retained for up to 36 months to manage customer relationships and warranty claims; and marketing consent records are kept for the duration of your subscription, plus 12 months after unsubscription. After these periods, we securely delete your information unless legal obligations require longer retention.

Your Rights

You have the right to access your personal information and request a copy of the data we hold about you. You may request correction of inaccurate or incomplete data, request deletion of your information (subject to legal retention requirements), object to processing of your data for marketing purposes, request restriction of processing, and request data portability in a structured format. To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days or inform you of any extensions needed.

Cookies and Tracking

Our website uses cookies to improve functionality and user experience. Essential cookies are necessary for website operation and security. Analytics cookies help us understand how you use our site to improve performance. Marketing cookies track your activity to provide relevant content. You can control cookie preferences through your browser settings or our cookie management tools. Disabling cookies may affect website functionality. We also use third-party services for analytics and advertising that may place their own cookies on your device in accordance with their privacy policies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, secure password protocols, regular security audits, and limited access to personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with service providers who assist us in operating our website, conducting our business, or serving you (such as hosting providers, payment processors, and email services), provided they agree to keep your information confidential and use it only for the purposes we specify. We may disclose information when required by law or to protect our rights, privacy, safety, or property.

International Transfers

Your personal information is primarily processed and stored within the Czech Republic and the European Union. If we transfer data outside the EU/EEA, we implement appropriate safeguards, including standard contractual clauses or your explicit consent, to ensure your data receives adequate protection in accordance with GDPR requirements.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Czech data protection authority: the Office for Personal Data Protection (Úřad pro ochranu osobních údajů - UOPO). You may contact them through their official website or submit a complaint in writing. This right does not affect any other administrative or judicial remedies available to you.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our website after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.